Delivery & returns
How chilled EU delivery works and how we handle returns.
Chilled EU delivery
Our drinks are living and perishable, so every order ships chilled. We use insulated packaging and tracked carriers to keep your parcel cold across the European Union.
Times & costs
Shipping is a flat €4.90 across the EU and free on orders over €49. We confirm the delivery time and the exact charge with you before issuing the invoice, and both are stated on it. Orders are prepared once your bank transfer has reached our account; you will receive tracking by email when your parcel ships.
When you receive your parcel
Please refrigerate your drinks on arrival. If your parcel is delayed, damaged or arrives warm, tell us as soon as you reasonably can and we will make it right — with a chilled product an early photograph helps, but telling us later does not affect your statutory rights.
Returns
Because the products are perishable food, opened or temperature-sensitive items cannot be returned. If an item is faulty or damaged in transit, we will arrange a replacement or refund. Email [email protected] to start a return.